NexHealth Status - Synchronizer processing is delayed for some practices. – Incident details

Experiencing partially degraded performance

Synchronizer processing is delayed for some practices.

Resolved
Degraded performance
Started 5 months agoLasted 1 day

Affected

Synchronizer

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Athenahealth

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Cloud9

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Curve Dental

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Denticon

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Dentrix

Major outage from 11:06 AM to 5:22 PM, Degraded performance from 5:22 PM to 4:23 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident.