NexHealth Status - Investigating ModMed Synchronizer performance issues – Incident details

All systems operational

Investigating ModMed Synchronizer performance issues

Resolved
Operational
Started 2 months agoLasted about 1 hour

Affected

Synchronizer

Partial outage from 4:49 PM to 5:05 PM, Operational from 5:05 PM to 5:37 PM

ModMed

Partial outage from 4:49 PM to 5:05 PM, Operational from 5:05 PM to 5:37 PM

Updates
  • Resolved
    UTC
    Resolved

    We have resolved the performance degradation with the ModMed Synchronizer.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are aware of performance issues with the ModMed Synchronizer and are actively investigating.