NexHealth Status - NexHealth Synchronizer browser extension unavailable in Chrome Web Store – Incident details

All systems operational

NexHealth Synchronizer browser extension unavailable in Chrome Web Store

Resolved
Degraded performance
Started about 2 months agoLasted about 4 hours

Affected

Synchronizer

Degraded performance from 12:52 AM to 4:33 AM

Athenahealth

Degraded performance from 12:52 AM to 4:33 AM

Curve Dental

Degraded performance from 12:52 AM to 4:33 AM

Denticon

Degraded performance from 12:52 AM to 4:33 AM

Dentrix Ascend

Degraded performance from 12:52 AM to 4:33 AM

eClinicalWorks

Degraded performance from 12:52 AM to 4:33 AM

Updates
  • Resolved
    Resolved

    The NexHealth Synchronizer browser extension is available and fully operational.

  • Monitoring
    Monitoring

    The NexHealth Synchronizer browser extension is available in the Chrome Web Store again, and we are verifying full functionality for all customers.

  • Update
    Update

    We are actively working with our contacts at Google to resolve this incident.

  • Identified
    Identified

    Due to a policy change at Google, our Synchronizer browser extension is currently unavailable in the Chrome Web Store. This will prevent practices using a cloud-based health record system from onboarding to the Synchronizer or setting up new workstations. We are working with Google to reverify our account and make the extension available again.