tag:status.nexhealth.com,2005:/history NexHealth Status Status - Incident history 2026-04-24T15:30:00.000+00:00 NexHealth Status tag:status.nexhealth.com,2005:Incident/cmod8biux01sfrzjlwdfeyewg 2026-04-24T15:30:00.000+00:00 2026-04-24T21:00:00.000+00:00 Delays or timeout while submitting forms updates Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: Patient Experience Website

Apr 24, 21:00:00 GMT+0
Resolved - This incident has been resolved..

Apr 24, 15:30:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 24, 18:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.nexhealth.com,2005:Incident/cmmjf1w5a0127k5jdstyrx2je 2026-03-09T16:49:21.200+00:00 2026-03-09T19:09:12.316+00:00 ModMed form inserts failing due to EHR change Type: Incident

Duration: 20 hours and 46 minutes

Affected Components: ModMed

Mar 9, 19:09:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 9, 16:49:21 GMT+0
Investigating - We are currently investigating this incident..

Mar 9, 22:45:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 10, 13:35:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmmc2zzwx0pf3y2o0giy9eb9o 2026-03-04T13:37:33.945+00:00 2026-03-04T13:37:33.945+00:00 NextGen customers experiencing delays Type: Incident

Duration: 2 hours and 12 minutes

Affected Components: NextGen

Mar 4, 13:37:33 GMT+0
Investigating - We are currently investigating this incident..

Mar 4, 13:59:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 4, 14:01:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 4, 15:49:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmm5fyaic03qc7vulq5ybackx 2026-02-27T22:05:46.309+00:00 2026-02-27T22:05:46.309+00:00 NextGen customers experiencing delays in processing Type: Incident

Duration: 4 hours and 14 minutes

Affected Components: NextGen

Feb 27, 22:05:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 28, 00:33:17 GMT+0
Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync..

Feb 28, 02:19:59 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmlqsbxy304iudsfj43a322sr 2026-02-17T15:55:46.015+00:00 2026-02-17T15:55:46.015+00:00 Increased failure rates of appointment inserts and confirmations Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono

Feb 17, 15:55:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 17, 16:00:08 GMT+0
Identified - We have identified the issue and are implementing a fix..

Feb 17, 16:22:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed..

Feb 17, 18:24:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmlb3zu4700wv3ftpekrqomun 2026-02-06T16:37:57.749+00:00 2026-02-06T21:41:05.661+00:00 NextGen Sync Delays Type: Incident

Duration: 5 hours and 3 minutes

Affected Components: NextGen

Feb 6, 21:41:05 GMT+0
Resolved - This incident has been resolved..

Feb 6, 16:37:57 GMT+0
Investigating - We are currently investigating this incident..

Feb 6, 17:21:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.nexhealth.com,2005:Incident/cmkq054yb001gsxbcy3suuld6 2026-01-22T20:30:00.000+00:00 2026-01-22T20:30:00.000+00:00 Microsoft 365/Outlook email addresses cannot reliably accept emails Type: Incident

Duration: 18 hours and 30 minutes

Affected Components: Email

Jan 22, 20:30:00 GMT+0
Investigating - We are investigating to identify the cause..

Jan 22, 21:15:00 GMT+0
Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds..

Jan 23, 00:26:05 GMT+0
Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. .

Jan 23, 15:00:00 GMT+0
Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability..

]]> tag:status.nexhealth.com,2005:Incident/cmk5m0b5p0d3krzjeq7fszbph 2026-01-08T15:35:53.321+00:00 2026-01-08T15:35:53.321+00:00 PDF uploads in Denticon are not displaying in the Notes UI Type: Incident

Duration: 3 hours and 7 minutes

Affected Components: Denticon

Jan 8, 15:35:53 GMT+0
Investigating - We are currently investigating this incident..

Jan 8, 16:55:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 8, 17:31:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 8, 18:42:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmisnam2i001t9agcefq1hufc 2025-12-05T09:11:11.033+00:00 2025-12-05T09:11:11.033+00:00 Cloudflare Service Disruption Affecting NexHealth Endpoints Type: Incident

Duration: 8 minutes

Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website

Dec 5, 09:11:11 GMT+0
Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information..

Dec 5, 09:19:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmhfe70g20308roq5zm4be9dy 2025-10-31T21:12:00.000+00:00 2025-10-31T21:12:00.000+00:00 Synchronizer Delays Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, , eClinicalWorks, NextGen, Denticon, PracticeWorks, Dolphin, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Synchronizer →

Oct 31, 21:12:00 GMT+0
Investigating - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes..

Oct 31, 21:56:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 31, 22:36:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmh1hbqp6008u13yuhduto47y 2025-10-22T01:51:00.000+00:00 2025-10-22T01:51:00.000+00:00 Degraded performance and timeouts on API Type: Incident

Duration: 11 minutes

Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer →

Oct 22, 01:51:00 GMT+0
Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed..

Oct 22, 02:02:00 GMT+0
Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data..

]]> tag:status.nexhealth.com,2005:Incident/cmgz8xo0b02ya1wzrt6k6ubi1 2025-10-20T14:44:11.135+00:00 2025-10-20T14:44:11.135+00:00 Performance degraded Type: Incident

Duration: 7 hours and 23 minutes

Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website

Oct 20, 14:44:11 GMT+0
Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance..

Oct 20, 19:01:05 GMT+0
Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression..

Oct 20, 22:07:21 GMT+0
Resolved - The third party outage has been resolved and capacity across services has been restored..

]]> tag:status.nexhealth.com,2005:Incident/cmgz5ewfc04tvdivzoncygz4d 2025-10-20T07:00:00.000+00:00 2025-10-20T07:00:00.000+00:00 Performance degradation across multiple services, synchronizer processing is delayed for some practices. Type: Incident

Duration: 30 minutes

Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer →

Oct 20, 07:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 07:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmgp8tygu0bo9gwlb9dowhl0f 2025-10-13T14:43:36.269+00:00 2025-10-13T14:43:36.269+00:00 Partial degradation in Eaglesoft services Type: Incident

Duration: 2 hours and 47 minutes

Affected Components: Eaglesoft

Oct 13, 14:43:36 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 17:30:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmgpi1nrg01jq503rspj0c4fd 2025-10-13T13:00:00.000+00:00 2025-10-13T13:00:00.000+00:00 Performance degradation, timeouts and errors across multiple services Type: Incident

Duration: 6 hours and 19 minutes

Affected Components: Patient Experience Website, Developer Portal Website, Authentication

Oct 13, 13:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 18:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 13, 19:19:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmfpnkx2m00vz82ymmnrcjqdw 2025-09-18T16:56:46.585+00:00 2025-09-18T16:56:46.585+00:00 Partial degradation for form insertion Type: Incident

Duration: 6 hours and 1 minute

Affected Components: Dentrix Ascend

Sep 18, 16:56:46 GMT+0
Investigating - We are currently investigating this incident..

Sep 18, 17:58:53 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 18, 19:50:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 22:57:19 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmfjlbkxg0046sfp4ndlywo7g 2025-09-14T11:06:54.217+00:00 2025-09-14T17:22:51.391+00:00 Synchronizer processing is delayed for some practices. Type: Incident

Duration: 1 day, 5 hours and 16 minutes

Affected Components: MDLand, , Dolphin, Dentrix Enterprise, Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Open Dental, ModMed, NextGen, Synchronizer →

Sep 14, 17:22:51 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 14, 11:06:54 GMT+0
Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident..

Sep 14, 20:07:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 15, 16:23:14 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmf9xql54000defu1mwr5w2gc 2025-09-07T15:30:16.990+00:00 2025-09-07T18:20:12.962+00:00 Synchronizer processing is delayed for some practices. Type: Incident

Duration: 23 hours and 12 minutes

Affected Components: MDLand, Dolphin, , Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Dentrix Enterprise, Open Dental, ModMed, NextGen, Synchronizer →

Sep 7, 18:20:12 GMT+0
Identified - We have identified an additional issue and continuing to work on a fix..

Sep 7, 15:30:16 GMT+0
Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. .

Sep 7, 17:27:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 7, 20:09:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 7, 21:59:01 GMT+0
Monitoring - Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog..

Sep 8, 14:42:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmeub5gba0011p7s82ls0ujsj 2025-08-27T18:27:57.687+00:00 2025-08-27T18:27:57.687+00:00 eClinicalWorks Syncs Down Type: Incident

Duration: 1 hour and 7 minutes

Affected Components: eClinicalWorks

Aug 27, 18:27:57 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 27, 19:02:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 27, 19:34:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmeswuabp0010vh5u9xror75v 2025-08-26T18:59:35.593+00:00 2025-08-26T18:59:35.593+00:00 DentrixAscend Appointment Inserts are failing at elevated rates Type: Incident

Duration: 18 hours and 28 minutes

Affected Components: Dentrix Ascend

Aug 26, 18:59:35 GMT+0
Investigating - We are currently investigating this incident..

Aug 26, 22:32:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 26, 22:32:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 27, 13:27:37 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmemv82xo00014gnv8v89wsi4 2025-08-22T13:27:43.733+00:00 2025-08-22T13:27:43.733+00:00 Denticon experiencing degraded writes performance Type: Incident

Duration: 1 hour and 50 minutes

Affected Components: Denticon

Aug 22, 13:27:43 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 14:25:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 22, 15:17:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmelryrou00016s4fb1l7lj7z 2025-08-21T18:00:38.756+00:00 2025-08-21T18:30:38.756+00:00 The NexHealth application and API is experiencing slow responses and timeouts due to an issue with a network provider. Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: Practice Overview, Practice Financials, MDLand, Email, Patient Experience Website, Dentrix, Dolphin, Scheduling, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Sandbox Environment, NextGen, Cloud9, Eaglesoft, Dentrix Enterprise, SMS / Text Messaging, Open Dental, PracticeWorks, Athenahealth, ModMed, Developer Portal Website, Enterprise Analytics Data, Authentication, Curve Dental

Aug 21, 18:30:38 GMT+0
Identified - The network provider has identified the issue, and a fix is being implemented..

Aug 21, 19:59:58 GMT+0
Resolved - This incident has been resolved..

Aug 21, 18:00:38 GMT+0
Investigating - .

]]> tag:status.nexhealth.com,2005:Incident/cmcxqlxes001kmiygp3spxnnx 2025-07-10T17:21:00.000+00:00 2025-07-10T17:21:00.000+00:00 Partial outage across multiple services and application login Type: Incident

Duration: 15 hours

Affected Components: Practice Financials, Email, Practice Overview, Patient Experience Website, Scheduling, SMS / Text Messaging, Developer Portal Website, Authentication

Jul 10, 17:21:00 GMT+0
Investigating - A component in our storage layer became temporarily unavailable for several minutes. .

Jul 10, 17:36:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmctcksds001kov33ropmk00g 2025-07-07T17:00:42.344+00:00 2025-07-07T23:10:22.040+00:00 Curve New Patient Creation Performance Degradation Type: Incident

Duration: 20 hours and 14 minutes

Affected Components: DrChrono, Curve Dental

Jul 7, 23:10:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 8, 13:15:11 GMT+0
Resolved - This incident has been resolved..

Jul 7, 20:24:05 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 7, 17:00:42 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.nexhealth.com,2005:Incident/cmctfd9d200azkei9sacxnwz1 2025-07-07T17:00:30.930+00:00 2025-07-07T17:00:30.930+00:00 Dentrix Data Synchronization Outage Type: Incident

Duration: 5 hours and 41 minutes

Affected Components: Dentrix

Jul 7, 17:00:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 7, 22:41:09 GMT+0
Resolved - This incident has been resolved..

]]>