tag:status.nexhealth.com,2005:/history NexHealth Status Status - Incident history 2026-09-03T19:31:03.868+00:00 NexHealth Status tag:status.nexhealth.com,2005:Incident/cmtlx7hg702hp0wqj3u7eyvo3 2026-09-03T19:31:03.868+00:00 2026-09-03T20:12:11.421+00:00 Partial Athena outage detected Type: Incident

Duration: 41 minutes

Affected Components: Athenahealth

Sep 3, 20:12:11 GMT+0
Resolved - This incident has been resolved..

Sep 3, 19:31:03 GMT+0
Investigating - We have detected a partial outage with the Athena Synchronizer and are investigating the cause..

Sep 3, 19:41:45 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 3, 20:04:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.nexhealth.com,2005:Incident/cmrz5x0ab00gw0rruu23bc8gy 2026-07-24T16:36:27.244+00:00 2026-07-24T16:36:27.244+00:00 Investigating Synchronizer performance issues Type: Incident

Duration: 5 hours and 23 minutes

Affected Components: MDLand, ModMed, NextGen

Jul 24, 16:36:27 GMT+0
Investigating - We are aware of performance issues with the Synchronizer and are actively investigating..

Jul 24, 17:06:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 24, 19:04:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 24, 21:59:33 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmrtglu5t0b5b0zo0v26pywpk 2026-07-20T16:49:04.879+00:00 2026-07-20T16:49:04.879+00:00 Investigating ModMed Synchronizer performance issues Type: Incident

Duration: 48 minutes

Affected Components: ModMed

Jul 20, 16:49:04 GMT+0
Investigating - We are aware of performance issues with the ModMed Synchronizer and are actively investigating..

Jul 20, 16:49:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 20, 17:05:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 20, 17:37:04 GMT+0
Resolved - We have resolved the performance degradation with the ModMed Synchronizer..

]]> tag:status.nexhealth.com,2005:Incident/cmrp539ur02v50ko7j61xbqkl 2026-07-17T16:15:38.217+00:00 2026-07-17T16:21:02.803+00:00 Investigating Synchronizer performance issues Type: Incident

Duration: 5 minutes

Affected Components: Denticon, MDLand, ModMed, NextGen, Cloud9

Jul 17, 16:21:02 GMT+0
Resolved - This incident has been resolved..

Jul 17, 16:15:38 GMT+0
Investigating - We are aware of performance issues with the Synchronizer and are actively investigating..

Jul 17, 16:16:04 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.nexhealth.com,2005:Incident/cmrf6e209065313t9hvcal2jh 2026-07-10T16:45:00.000+00:00 2026-07-10T16:45:00.000+00:00 Errors across the platform Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: Athenahealth, Dentrix, eClinicalWorks, Cloud9, Denticon, Curve Dental, Developer Portal Website, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Dentrix Ascend, Email, Scheduling, Practice Overview, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, ModMed, NextGen, Eaglesoft, Patient Experience Website

Jul 10, 16:45:00 GMT+0
Identified - We are experiencing an outage from a 3rd party provider that is affecting our platform. We are currently investigating this incident and looking for workarounds..

Jul 10, 17:46:43 GMT+0
Identified - We are rolling out a workaround to bypass the 3rd party service and will begin monitoring.

Jul 10, 17:59:58 GMT+0
Monitoring - Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor.

Jul 10, 18:18:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmqpakgaq0m8q2onuyk015vps 2026-06-22T14:09:15.350+00:00 2026-06-22T15:03:56.195+00:00 Intermittend errors when accessing the website Type: Incident

Duration: 2 hours and 43 minutes

Affected Components: Developer Portal Website, Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website

Jun 22, 15:03:56 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 22, 16:12:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 22, 16:52:20 GMT+0
Resolved - This incident has been resolved..

Jun 22, 14:09:15 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.nexhealth.com,2005:Incident/cmpzitjbg00hqpakchrnd5eez 2026-06-04T13:18:15.516+00:00 2026-06-04T13:18:15.516+00:00 Synchronizer Delays Type: Incident

Duration: 3 days, 7 hours and 21 minutes

Affected Components: MDLand, ModMed, NextGen

Jun 4, 13:18:15 GMT+0
Investigating - We are currently investigating this incident..

Jun 4, 13:27:21 GMT+0
Identified - We have identified the issue and implementing a fix..

Jun 4, 13:31:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 4, 14:37:36 GMT+0
Resolved - We have resolved the incident and data is syncing as expected..

Jun 4, 15:23:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmpy7x26h025cnwxfp7zzl05y 2026-06-03T14:17:00.000+00:00 2026-06-03T14:17:00.000+00:00 Some users are not able to log in to NexHealth Type: Incident

Duration: 48 minutes

Affected Components: Developer Portal Website, Patient Experience Website

Jun 3, 14:17:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 3, 15:05:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmpr2tqb908xgqjcx55ncghdk 2026-05-29T11:00:00.000+00:00 2026-05-29T11:00:00.000+00:00 Increased webhook volume and delays Type: Incident

Duration: 14 hours and 51 minutes

May 29, 11:00:00 GMT+0
Investigating - We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays..

May 29, 11:30:00 GMT+0
Identified - We've identified the cause of the increased volume, and are working to mitigate it..

May 29, 16:01:00 GMT+0
Monitoring - The system is recovering, we're actively monitoring and working on speeding up recovery..

May 30, 01:50:46 GMT+0
Resolved - This incident has been resolved..

May 29, 19:03:19 GMT+0
Monitoring - The system is continuing to recover and we're actively monitoring it..

]]> tag:status.nexhealth.com,2005:Incident/cmod8biux01sfrzjlwdfeyewg 2026-04-24T15:30:00.000+00:00 2026-04-24T21:00:00.000+00:00 Delays or timeout while submitting forms updates Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: Patient Experience Website

Apr 24, 21:00:00 GMT+0
Resolved - This incident has been resolved..

Apr 24, 15:30:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 24, 18:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.nexhealth.com,2005:Incident/cmmjf1w5a0127k5jdstyrx2je 2026-03-09T16:49:21.200+00:00 2026-03-09T19:09:12.316+00:00 ModMed form inserts failing due to EHR change Type: Incident

Duration: 20 hours and 46 minutes

Affected Components: ModMed

Mar 9, 19:09:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 9, 16:49:21 GMT+0
Investigating - We are currently investigating this incident..

Mar 9, 22:45:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 10, 13:35:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmmc2zzwx0pf3y2o0giy9eb9o 2026-03-04T13:37:33.945+00:00 2026-03-04T13:37:33.945+00:00 NextGen customers experiencing delays Type: Incident

Duration: 2 hours and 12 minutes

Affected Components: NextGen

Mar 4, 13:37:33 GMT+0
Investigating - We are currently investigating this incident..

Mar 4, 13:59:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 4, 14:01:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 4, 15:49:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmm5fyaic03qc7vulq5ybackx 2026-02-27T22:05:46.309+00:00 2026-02-27T22:05:46.309+00:00 NextGen customers experiencing delays in processing Type: Incident

Duration: 4 hours and 14 minutes

Affected Components: NextGen

Feb 27, 22:05:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 28, 00:33:17 GMT+0
Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync..

Feb 28, 02:19:59 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmlqsbxy304iudsfj43a322sr 2026-02-17T15:55:46.015+00:00 2026-02-17T15:55:46.015+00:00 Increased failure rates of appointment inserts and confirmations Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono

Feb 17, 15:55:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 17, 16:00:08 GMT+0
Identified - We have identified the issue and are implementing a fix..

Feb 17, 16:22:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed..

Feb 17, 18:24:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmlb3zu4700wv3ftpekrqomun 2026-02-06T16:37:57.749+00:00 2026-02-06T21:41:05.661+00:00 NextGen Sync Delays Type: Incident

Duration: 5 hours and 3 minutes

Affected Components: NextGen

Feb 6, 21:41:05 GMT+0
Resolved - This incident has been resolved..

Feb 6, 16:37:57 GMT+0
Investigating - We are currently investigating this incident..

Feb 6, 17:21:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.nexhealth.com,2005:Incident/cmkq054yb001gsxbcy3suuld6 2026-01-22T20:30:00.000+00:00 2026-01-22T20:30:00.000+00:00 Microsoft 365/Outlook email addresses cannot reliably accept emails Type: Incident

Duration: 18 hours and 30 minutes

Affected Components: Email

Jan 22, 20:30:00 GMT+0
Investigating - We are investigating to identify the cause..

Jan 22, 21:15:00 GMT+0
Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds..

Jan 23, 00:26:05 GMT+0
Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. .

Jan 23, 15:00:00 GMT+0
Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability..

]]> tag:status.nexhealth.com,2005:Incident/cmk5m0b5p0d3krzjeq7fszbph 2026-01-08T15:35:53.321+00:00 2026-01-08T15:35:53.321+00:00 PDF uploads in Denticon are not displaying in the Notes UI Type: Incident

Duration: 3 hours and 7 minutes

Affected Components: Denticon

Jan 8, 15:35:53 GMT+0
Investigating - We are currently investigating this incident..

Jan 8, 16:55:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 8, 17:31:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 8, 18:42:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmisnam2i001t9agcefq1hufc 2025-12-05T09:11:11.033+00:00 2025-12-05T09:11:11.033+00:00 Cloudflare Service Disruption Affecting NexHealth Endpoints Type: Incident

Duration: 8 minutes

Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website

Dec 5, 09:11:11 GMT+0
Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information..

Dec 5, 09:19:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmhfe70g20308roq5zm4be9dy 2025-10-31T21:12:00.000+00:00 2025-10-31T21:12:00.000+00:00 Synchronizer Delays Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, , eClinicalWorks, NextGen, Denticon, PracticeWorks, Dolphin, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Synchronizer →

Oct 31, 21:12:00 GMT+0
Investigating - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes..

Oct 31, 21:56:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 31, 22:36:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmh1hbqp6008u13yuhduto47y 2025-10-22T01:51:00.000+00:00 2025-10-22T01:51:00.000+00:00 Degraded performance and timeouts on API Type: Incident

Duration: 11 minutes

Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer →

Oct 22, 01:51:00 GMT+0
Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed..

Oct 22, 02:02:00 GMT+0
Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data..

]]> tag:status.nexhealth.com,2005:Incident/cmgz8xo0b02ya1wzrt6k6ubi1 2025-10-20T14:44:11.135+00:00 2025-10-20T14:44:11.135+00:00 Performance degraded Type: Incident

Duration: 7 hours and 23 minutes

Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website

Oct 20, 14:44:11 GMT+0
Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance..

Oct 20, 19:01:05 GMT+0
Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression..

Oct 20, 22:07:21 GMT+0
Resolved - The third party outage has been resolved and capacity across services has been restored..

]]> tag:status.nexhealth.com,2005:Incident/cmgz5ewfc04tvdivzoncygz4d 2025-10-20T07:00:00.000+00:00 2025-10-20T07:00:00.000+00:00 Performance degradation across multiple services, synchronizer processing is delayed for some practices. Type: Incident

Duration: 30 minutes

Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer →

Oct 20, 07:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 07:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmgp8tygu0bo9gwlb9dowhl0f 2025-10-13T14:43:36.269+00:00 2025-10-13T14:43:36.269+00:00 Partial degradation in Eaglesoft services Type: Incident

Duration: 2 hours and 47 minutes

Affected Components: Eaglesoft

Oct 13, 14:43:36 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 17:30:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmgpi1nrg01jq503rspj0c4fd 2025-10-13T13:00:00.000+00:00 2025-10-13T13:00:00.000+00:00 Performance degradation, timeouts and errors across multiple services Type: Incident

Duration: 6 hours and 19 minutes

Affected Components: Patient Experience Website, Developer Portal Website, Authentication

Oct 13, 13:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 18:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 13, 19:19:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.nexhealth.com,2005:Incident/cmfpnkx2m00vz82ymmnrcjqdw 2025-09-18T16:56:46.585+00:00 2025-09-18T16:56:46.585+00:00 Partial degradation for form insertion Type: Incident

Duration: 6 hours and 1 minute

Affected Components: Dentrix Ascend

Sep 18, 16:56:46 GMT+0
Investigating - We are currently investigating this incident..

Sep 18, 17:58:53 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 18, 19:50:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 22:57:19 GMT+0
Resolved - This incident has been resolved..

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