NexHealth Status Status - Incident history https://status.nexhealth.com NexHealth Status Mon, 9 Mar 2026 16:49:21 +0000 ModMed form inserts failing due to EHR change Type: Incident Duration: 20 hours and 46 minutes Affected Components: ModMed Mar 9, 19:09:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 9, 16:49:21 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 22:45:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 10, 13:35:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 46 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:09:12</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:49:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>22:45:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>13:35:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Mar 2026 16:49:21 +0000 https://status.nexhealth.com/incident/cmmjf1w5a0127k5jdstyrx2je https://status.nexhealth.com/incident/cmmjf1w5a0127k5jdstyrx2je NextGen customers experiencing delays Type: Incident Duration: 2 hours and 12 minutes Affected Components: NextGen Mar 4, 13:37:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 13:59:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 4, 14:01:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 4, 15:49:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 12 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:37:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:59:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:01:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:49:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Mar 2026 13:37:33 +0000 https://status.nexhealth.com/incident/cmmc2zzwx0pf3y2o0giy9eb9o https://status.nexhealth.com/incident/cmmc2zzwx0pf3y2o0giy9eb9o NextGen customers experiencing delays in processing Type: Incident Duration: 4 hours and 14 minutes Affected Components: NextGen Feb 27, 22:05:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 28, 00:33:17 GMT+0 - Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync. Feb 28, 02:19:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 14 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>22:05:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>00:33:17</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:19:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Feb 2026 22:05:46 +0000 https://status.nexhealth.com/incident/cmm5fyaic03qc7vulq5ybackx https://status.nexhealth.com/incident/cmm5fyaic03qc7vulq5ybackx Increased failure rates of appointment inserts and confirmations Type: Incident Duration: 2 hours and 28 minutes Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono Feb 17, 15:55:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 17, 16:00:08 GMT+0 - Identified - We have identified the issue and are implementing a fix. Feb 17, 16:22:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed. Feb 17, 18:24:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>15:55:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>16:00:08</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are implementing a fix..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>16:22:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>18:24:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 15:55:46 +0000 https://status.nexhealth.com/incident/cmlqsbxy304iudsfj43a322sr https://status.nexhealth.com/incident/cmlqsbxy304iudsfj43a322sr NextGen Sync Delays Type: Incident Duration: 5 hours and 3 minutes Affected Components: NextGen Feb 6, 21:41:05 GMT+0 - Resolved - This incident has been resolved. Feb 6, 16:37:57 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 17:21:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 5 hours and 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:41:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:37:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:21:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 6 Feb 2026 16:37:57 +0000 https://status.nexhealth.com/incident/cmlb3zu4700wv3ftpekrqomun https://status.nexhealth.com/incident/cmlb3zu4700wv3ftpekrqomun Microsoft 365/Outlook email addresses cannot reliably accept emails Type: Incident Duration: 18 hours and 30 minutes Affected Components: Email Jan 22, 20:30:00 GMT+0 - Investigating - We are investigating to identify the cause. Jan 22, 21:15:00 GMT+0 - Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds. Jan 23, 00:26:05 GMT+0 - Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. Jan 23, 15:00:00 GMT+0 - Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability. Type: Incident

Duration: 18 hours and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating to identify the cause..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>00:26:05</var> GMT+0</small><br><strong>Monitoring</strong> - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. .</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability..</p> ]]> Thu, 22 Jan 2026 20:30:00 +0000 https://status.nexhealth.com/incident/cmkq054yb001gsxbcy3suuld6 https://status.nexhealth.com/incident/cmkq054yb001gsxbcy3suuld6 PDF uploads in Denticon are not displaying in the Notes UI Type: Incident Duration: 3 hours and 7 minutes Affected Components: Denticon Jan 8, 15:35:53 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 16:55:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 17:31:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 8, 18:42:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:35:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:55:59</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:31:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:42:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 15:35:53 +0000 https://status.nexhealth.com/incident/cmk5m0b5p0d3krzjeq7fszbph https://status.nexhealth.com/incident/cmk5m0b5p0d3krzjeq7fszbph Cloudflare Service Disruption Affecting NexHealth Endpoints Type: Incident Duration: 8 minutes Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website Dec 5, 09:11:11 GMT+0 - Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information. Dec 5, 09:19:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:11:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 09:11:11 +0000 https://status.nexhealth.com/incident/cmisnam2i001t9agcefq1hufc https://status.nexhealth.com/incident/cmisnam2i001t9agcefq1hufc Synchronizer Delays Type: Incident Duration: 1 hour and 25 minutes Affected Components: Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, , eClinicalWorks, NextGen, Denticon, PracticeWorks, Dolphin, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Synchronizer → Oct 31, 21:12:00 GMT+0 - Investigating - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes. Oct 31, 21:56:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 31, 22:36:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:12:00</var> GMT+0</small><br><strong>Investigating</strong> - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:56:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>22:36:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 31 Oct 2025 21:12:00 +0000 https://status.nexhealth.com/incident/cmhfe70g20308roq5zm4be9dy https://status.nexhealth.com/incident/cmhfe70g20308roq5zm4be9dy Degraded performance and timeouts on API Type: Incident Duration: 11 minutes Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 22, 01:51:00 GMT+0 - Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed. Oct 22, 02:02:00 GMT+0 - Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data. Type: Incident

Duration: 11 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>01:51:00</var> GMT+0</small><br><strong>Identified</strong> - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>02:02:00</var> GMT+0</small><br><strong>Resolved</strong> - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data..</p> ]]> Wed, 22 Oct 2025 01:51:00 +0000 https://status.nexhealth.com/incident/cmh1hbqp6008u13yuhduto47y https://status.nexhealth.com/incident/cmh1hbqp6008u13yuhduto47y Performance degraded Type: Incident Duration: 7 hours and 23 minutes Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website Oct 20, 14:44:11 GMT+0 - Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance. Oct 20, 19:01:05 GMT+0 - Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression. Oct 20, 22:07:21 GMT+0 - Resolved - The third party outage has been resolved and capacity across services has been restored. Type: Incident

Duration: 7 hours and 23 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:44:11</var> GMT+0</small><br><strong>Investigating</strong> - Due to a third party outage, capacity across services is reduced leading to degraded performance..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:01:05</var> GMT+0</small><br><strong>Monitoring</strong> - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:07:21</var> GMT+0</small><br><strong>Resolved</strong> - The third party outage has been resolved and capacity across services has been restored..</p> ]]> Mon, 20 Oct 2025 14:44:11 +0000 https://status.nexhealth.com/incident/cmgz8xo0b02ya1wzrt6k6ubi1 https://status.nexhealth.com/incident/cmgz8xo0b02ya1wzrt6k6ubi1 Performance degradation across multiple services, synchronizer processing is delayed for some practices. Type: Incident Duration: 30 minutes Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 20, 07:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 07:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:00:00 +0000 https://status.nexhealth.com/incident/cmgz5ewfc04tvdivzoncygz4d https://status.nexhealth.com/incident/cmgz5ewfc04tvdivzoncygz4d Partial degradation in Eaglesoft services Type: Incident Duration: 2 hours and 47 minutes Affected Components: Eaglesoft Oct 13, 14:43:36 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 17:30:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:43:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>17:30:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Oct 2025 14:43:36 +0000 https://status.nexhealth.com/incident/cmgp8tygu0bo9gwlb9dowhl0f https://status.nexhealth.com/incident/cmgp8tygu0bo9gwlb9dowhl0f Performance degradation, timeouts and errors across multiple services Type: Incident Duration: 6 hours and 19 minutes Affected Components: Patient Experience Website, Developer Portal Website, Authentication Oct 13, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 18:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 19:19:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 19 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>19:19:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Oct 2025 13:00:00 +0000 https://status.nexhealth.com/incident/cmgpi1nrg01jq503rspj0c4fd https://status.nexhealth.com/incident/cmgpi1nrg01jq503rspj0c4fd Partial degradation for form insertion Type: Incident Duration: 6 hours and 1 minute Affected Components: Dentrix Ascend Sep 18, 16:56:46 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 17:58:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 19:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 22:57:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:56:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>17:58:53</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>19:50:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>22:57:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Sep 2025 16:56:46 +0000 https://status.nexhealth.com/incident/cmfpnkx2m00vz82ymmnrcjqdw https://status.nexhealth.com/incident/cmfpnkx2m00vz82ymmnrcjqdw Synchronizer processing is delayed for some practices. Type: Incident Duration: 1 day, 5 hours and 16 minutes Affected Components: MDLand, , Dolphin, Dentrix Enterprise, Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Open Dental, ModMed, NextGen, Synchronizer → Sep 14, 17:22:51 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 14, 11:06:54 GMT+0 - Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. Sep 14, 20:07:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 15, 16:23:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 5 hours and 16 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>17:22:51</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>11:06:54</var> GMT+0</small><br><strong>Investigating</strong> - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:07:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>16:23:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 14 Sep 2025 11:06:54 +0000 https://status.nexhealth.com/incident/cmfjlbkxg0046sfp4ndlywo7g https://status.nexhealth.com/incident/cmfjlbkxg0046sfp4ndlywo7g Synchronizer processing is delayed for some practices. Type: Incident Duration: 23 hours and 12 minutes Affected Components: MDLand, Dolphin, , Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Dentrix Enterprise, Open Dental, ModMed, NextGen, Synchronizer → Sep 7, 18:20:12 GMT+0 - Identified - We have identified an additional issue and continuing to work on a fix. Sep 7, 15:30:16 GMT+0 - Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. Sep 7, 17:27:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 7, 20:09:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 7, 21:59:01 GMT+0 - Monitoring - Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog. Sep 8, 14:42:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 12 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:20:12</var> GMT+0</small><br><strong>Identified</strong> - We have identified an additional issue and continuing to work on a fix..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>15:30:16</var> GMT+0</small><br><strong>Investigating</strong> - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. .</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>17:27:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:09:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>21:59:01</var> GMT+0</small><br><strong>Monitoring</strong> - Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:42:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 7 Sep 2025 15:30:16 +0000 https://status.nexhealth.com/incident/cmf9xql54000defu1mwr5w2gc https://status.nexhealth.com/incident/cmf9xql54000defu1mwr5w2gc eClinicalWorks Syncs Down Type: Incident Duration: 1 hour and 7 minutes Affected Components: eClinicalWorks Aug 27, 18:27:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 27, 19:02:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 19:34:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:27:57</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:02:32</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:34:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 18:27:57 +0000 https://status.nexhealth.com/incident/cmeub5gba0011p7s82ls0ujsj https://status.nexhealth.com/incident/cmeub5gba0011p7s82ls0ujsj DentrixAscend Appointment Inserts are failing at elevated rates Type: Incident Duration: 18 hours and 28 minutes Affected Components: Dentrix Ascend Aug 26, 18:59:35 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 22:32:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 22:32:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 13:27:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 hours and 28 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>18:59:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>22:32:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>22:32:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>13:27:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 26 Aug 2025 18:59:35 +0000 https://status.nexhealth.com/incident/cmeswuabp0010vh5u9xror75v https://status.nexhealth.com/incident/cmeswuabp0010vh5u9xror75v Denticon experiencing degraded writes performance Type: Incident Duration: 1 hour and 50 minutes Affected Components: Denticon Aug 22, 13:27:43 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 14:25:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 22, 15:17:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>13:27:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>14:25:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:17:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Aug 2025 13:27:43 +0000 https://status.nexhealth.com/incident/cmemv82xo00014gnv8v89wsi4 https://status.nexhealth.com/incident/cmemv82xo00014gnv8v89wsi4 The NexHealth application and API is experiencing slow responses and timeouts due to an issue with a network provider. Type: Incident Duration: 1 hour and 59 minutes Affected Components: Practice Overview, Practice Financials, MDLand, Email, Patient Experience Website, Dentrix, Dolphin, Scheduling, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Sandbox Environment, NextGen, Cloud9, Eaglesoft, Dentrix Enterprise, SMS / Text Messaging, Open Dental, PracticeWorks, Athenahealth, ModMed, Developer Portal Website, Enterprise Analytics Data, Authentication, Curve Dental Aug 21, 18:30:38 GMT+0 - Identified - The network provider has identified the issue, and a fix is being implemented. Aug 21, 19:59:58 GMT+0 - Resolved - This incident has been resolved. Aug 21, 18:00:38 GMT+0 - Investigating - Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:30:38</var> GMT+0</small><br><strong>Identified</strong> - The network provider has identified the issue, and a fix is being implemented..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>19:59:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:00:38</var> GMT+0</small><br><strong>Investigating</strong> - .</p> ]]> Thu, 21 Aug 2025 18:00:38 +0000 https://status.nexhealth.com/incident/cmelryrou00016s4fb1l7lj7z https://status.nexhealth.com/incident/cmelryrou00016s4fb1l7lj7z Partial outage across multiple services and application login Type: Incident Duration: 15 hours Affected Components: Practice Financials, Email, Practice Overview, Patient Experience Website, Scheduling, SMS / Text Messaging, Developer Portal Website, Authentication Jul 10, 17:21:00 GMT+0 - Investigating - A component in our storage layer became temporarily unavailable for several minutes. Jul 10, 17:36:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:21:00</var> GMT+0</small><br><strong>Investigating</strong> - A component in our storage layer became temporarily unavailable for several minutes. .</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 10 Jul 2025 17:21:00 +0000 https://status.nexhealth.com/incident/cmcxqlxes001kmiygp3spxnnx https://status.nexhealth.com/incident/cmcxqlxes001kmiygp3spxnnx Curve New Patient Creation Performance Degradation Type: Incident Duration: 20 hours and 14 minutes Affected Components: DrChrono, Curve Dental Jul 7, 23:10:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 13:15:11 GMT+0 - Resolved - This incident has been resolved. Jul 7, 20:24:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 7, 17:00:42 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 20 hours and 14 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>23:10:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>13:15:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:24:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:00:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 7 Jul 2025 17:00:42 +0000 https://status.nexhealth.com/incident/cmctcksds001kov33ropmk00g https://status.nexhealth.com/incident/cmctcksds001kov33ropmk00g Dentrix Data Synchronization Outage Type: Incident Duration: 5 hours and 41 minutes Affected Components: Dentrix Jul 7, 17:00:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 7, 22:41:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 41 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:00:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>22:41:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 7 Jul 2025 17:00:30 +0000 https://status.nexhealth.com/incident/cmctfd9d200azkei9sacxnwz1 https://status.nexhealth.com/incident/cmctfd9d200azkei9sacxnwz1 Online booking for new patients experiencing issues Type: Incident Duration: 4 hours and 30 minutes Affected Components: Scheduling Jun 18, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 18, 16:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Jun 2025 12:00:00 +0000 https://status.nexhealth.com/incident/cmc29vxjm000cf48pczaohbdj https://status.nexhealth.com/incident/cmc29vxjm000cf48pczaohbdj