NexHealth Status Status - Incident history https://status.nexhealth.com NexHealth Status Thu, 3 Sep 2026 19:31:03 +0000 Partial Athena outage detected Type: Incident Duration: 41 minutes Affected Components: Athenahealth Sep 3, 20:12:11 GMT+0 - Resolved - This incident has been resolved. Sep 3, 19:31:03 GMT+0 - Investigating - We have detected a partial outage with the Athena Synchronizer and are investigating the cause. Sep 3, 19:41:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 3, 20:04:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>20:12:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>19:31:03</var> GMT+0</small><br><strong>Investigating</strong> - We have detected a partial outage with the Athena Synchronizer and are investigating the cause..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>19:41:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>20:04:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 3 Sep 2026 19:31:03 +0000 https://status.nexhealth.com/incident/cmtlx7hg702hp0wqj3u7eyvo3 https://status.nexhealth.com/incident/cmtlx7hg702hp0wqj3u7eyvo3 Investigating Synchronizer performance issues Type: Incident Duration: 5 hours and 23 minutes Affected Components: MDLand, ModMed, NextGen Jul 24, 16:36:27 GMT+0 - Investigating - We are aware of performance issues with the Synchronizer and are actively investigating. Jul 24, 17:06:19 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 24, 19:04:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 24, 21:59:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 23 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>16:36:27</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of performance issues with the Synchronizer and are actively investigating..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>17:06:19</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:04:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>21:59:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Jul 2026 16:36:27 +0000 https://status.nexhealth.com/incident/cmrz5x0ab00gw0rruu23bc8gy https://status.nexhealth.com/incident/cmrz5x0ab00gw0rruu23bc8gy Investigating ModMed Synchronizer performance issues Type: Incident Duration: 48 minutes Affected Components: ModMed Jul 20, 16:49:04 GMT+0 - Investigating - We are aware of performance issues with the ModMed Synchronizer and are actively investigating. Jul 20, 16:49:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 20, 17:05:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 20, 17:37:04 GMT+0 - Resolved - We have resolved the performance degradation with the ModMed Synchronizer. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>16:49:04</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of performance issues with the ModMed Synchronizer and are actively investigating..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>16:49:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>17:05:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>17:37:04</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved the performance degradation with the ModMed Synchronizer..</p> ]]> Mon, 20 Jul 2026 16:49:04 +0000 https://status.nexhealth.com/incident/cmrtglu5t0b5b0zo0v26pywpk https://status.nexhealth.com/incident/cmrtglu5t0b5b0zo0v26pywpk Investigating Synchronizer performance issues Type: Incident Duration: 5 minutes Affected Components: Denticon, MDLand, ModMed, NextGen, Cloud9 Jul 17, 16:21:02 GMT+0 - Resolved - This incident has been resolved. Jul 17, 16:15:38 GMT+0 - Investigating - We are aware of performance issues with the Synchronizer and are actively investigating. Jul 17, 16:16:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 5 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>16:21:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>16:15:38</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of performance issues with the Synchronizer and are actively investigating..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>16:16:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 17 Jul 2026 16:15:38 +0000 https://status.nexhealth.com/incident/cmrp539ur02v50ko7j61xbqkl https://status.nexhealth.com/incident/cmrp539ur02v50ko7j61xbqkl Errors across the platform Type: Incident Duration: 1 hour and 33 minutes Affected Components: Athenahealth, Dentrix, eClinicalWorks, Cloud9, Denticon, Curve Dental, Developer Portal Website, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Dentrix Ascend, Email, Scheduling, Practice Overview, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, ModMed, NextGen, Eaglesoft, Patient Experience Website Jul 10, 16:45:00 GMT+0 - Identified - We are experiencing an outage from a 3rd party provider that is affecting our platform. We are currently investigating this incident and looking for workarounds. Jul 10, 17:46:43 GMT+0 - Identified - We are rolling out a workaround to bypass the 3rd party service and will begin monitoring Jul 10, 17:59:58 GMT+0 - Monitoring - Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor Jul 10, 18:18:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing an outage from a 3rd party provider that is affecting our platform. We are currently investigating this incident and looking for workarounds..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:46:43</var> GMT+0</small><br><strong>Identified</strong> - We are rolling out a workaround to bypass the 3rd party service and will begin monitoring.</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:59:58</var> GMT+0</small><br><strong>Monitoring</strong> - Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor.</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>18:18:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 10 Jul 2026 16:45:00 +0000 https://status.nexhealth.com/incident/cmrf6e209065313t9hvcal2jh https://status.nexhealth.com/incident/cmrf6e209065313t9hvcal2jh Intermittend errors when accessing the website Type: Incident Duration: 2 hours and 43 minutes Affected Components: Developer Portal Website, Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website Jun 22, 15:03:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 22, 16:12:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 22, 16:52:20 GMT+0 - Resolved - This incident has been resolved. Jun 22, 14:09:15 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours and 43 minutes

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>15:03:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:12:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:52:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>14:09:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 22 Jun 2026 14:09:15 +0000 https://status.nexhealth.com/incident/cmqpakgaq0m8q2onuyk015vps https://status.nexhealth.com/incident/cmqpakgaq0m8q2onuyk015vps Synchronizer Delays Type: Incident Duration: 3 days, 7 hours and 21 minutes Affected Components: MDLand, ModMed, NextGen Jun 4, 13:18:15 GMT+0 - Investigating - We are currently investigating this incident. Jun 4, 13:27:21 GMT+0 - Identified - We have identified the issue and implementing a fix. Jun 4, 13:31:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 4, 14:37:36 GMT+0 - Resolved - We have resolved the incident and data is syncing as expected. Jun 4, 15:23:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days, 7 hours and 21 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:18:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:27:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and implementing a fix..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:31:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:37:36</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved the incident and data is syncing as expected..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>15:23:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 Jun 2026 13:18:15 +0000 https://status.nexhealth.com/incident/cmpzitjbg00hqpakchrnd5eez https://status.nexhealth.com/incident/cmpzitjbg00hqpakchrnd5eez Some users are not able to log in to NexHealth Type: Incident Duration: 48 minutes Affected Components: Developer Portal Website, Patient Experience Website Jun 3, 14:17:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 15:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>15:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 14:17:00 +0000 https://status.nexhealth.com/incident/cmpy7x26h025cnwxfp7zzl05y https://status.nexhealth.com/incident/cmpy7x26h025cnwxfp7zzl05y Increased webhook volume and delays Type: Incident Duration: 14 hours and 51 minutes May 29, 11:00:00 GMT+0 - Investigating - We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays. May 29, 11:30:00 GMT+0 - Identified - We've identified the cause of the increased volume, and are working to mitigate it. May 29, 16:01:00 GMT+0 - Monitoring - The system is recovering, we're actively monitoring and working on speeding up recovery. May 30, 01:50:46 GMT+0 - Resolved - This incident has been resolved. May 29, 19:03:19 GMT+0 - Monitoring - The system is continuing to recover and we're actively monitoring it. Type: Incident

Duration: 14 hours and 51 minutes

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the increased volume, and are working to mitigate it..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:01:00</var> GMT+0</small><br><strong>Monitoring</strong> - The system is recovering, we're actively monitoring and working on speeding up recovery..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>01:50:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>19:03:19</var> GMT+0</small><br><strong>Monitoring</strong> - The system is continuing to recover and we're actively monitoring it..</p> ]]> Fri, 29 May 2026 11:00:00 +0000 https://status.nexhealth.com/incident/cmpr2tqb908xgqjcx55ncghdk https://status.nexhealth.com/incident/cmpr2tqb908xgqjcx55ncghdk Delays or timeout while submitting forms updates Type: Incident Duration: 5 hours and 30 minutes Affected Components: Patient Experience Website Apr 24, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Apr 24, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 18:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 5 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>18:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 24 Apr 2026 15:30:00 +0000 https://status.nexhealth.com/incident/cmod8biux01sfrzjlwdfeyewg https://status.nexhealth.com/incident/cmod8biux01sfrzjlwdfeyewg ModMed form inserts failing due to EHR change Type: Incident Duration: 20 hours and 46 minutes Affected Components: ModMed Mar 9, 19:09:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 9, 16:49:21 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 22:45:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 10, 13:35:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 46 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:09:12</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:49:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>22:45:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>13:35:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Mar 2026 16:49:21 +0000 https://status.nexhealth.com/incident/cmmjf1w5a0127k5jdstyrx2je https://status.nexhealth.com/incident/cmmjf1w5a0127k5jdstyrx2je NextGen customers experiencing delays Type: Incident Duration: 2 hours and 12 minutes Affected Components: NextGen Mar 4, 13:37:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 13:59:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 4, 14:01:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 4, 15:49:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 12 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:37:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:59:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:01:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:49:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Mar 2026 13:37:33 +0000 https://status.nexhealth.com/incident/cmmc2zzwx0pf3y2o0giy9eb9o https://status.nexhealth.com/incident/cmmc2zzwx0pf3y2o0giy9eb9o NextGen customers experiencing delays in processing Type: Incident Duration: 4 hours and 14 minutes Affected Components: NextGen Feb 27, 22:05:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 28, 00:33:17 GMT+0 - Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync. Feb 28, 02:19:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 14 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>22:05:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>00:33:17</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:19:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Feb 2026 22:05:46 +0000 https://status.nexhealth.com/incident/cmm5fyaic03qc7vulq5ybackx https://status.nexhealth.com/incident/cmm5fyaic03qc7vulq5ybackx Increased failure rates of appointment inserts and confirmations Type: Incident Duration: 2 hours and 28 minutes Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono Feb 17, 15:55:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 17, 16:00:08 GMT+0 - Identified - We have identified the issue and are implementing a fix. Feb 17, 16:22:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed. Feb 17, 18:24:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>15:55:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>16:00:08</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are implementing a fix..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>16:22:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>18:24:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 15:55:46 +0000 https://status.nexhealth.com/incident/cmlqsbxy304iudsfj43a322sr https://status.nexhealth.com/incident/cmlqsbxy304iudsfj43a322sr NextGen Sync Delays Type: Incident Duration: 5 hours and 3 minutes Affected Components: NextGen Feb 6, 21:41:05 GMT+0 - Resolved - This incident has been resolved. Feb 6, 16:37:57 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 17:21:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 5 hours and 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:41:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:37:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:21:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 6 Feb 2026 16:37:57 +0000 https://status.nexhealth.com/incident/cmlb3zu4700wv3ftpekrqomun https://status.nexhealth.com/incident/cmlb3zu4700wv3ftpekrqomun Microsoft 365/Outlook email addresses cannot reliably accept emails Type: Incident Duration: 18 hours and 30 minutes Affected Components: Email Jan 22, 20:30:00 GMT+0 - Investigating - We are investigating to identify the cause. Jan 22, 21:15:00 GMT+0 - Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds. Jan 23, 00:26:05 GMT+0 - Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. Jan 23, 15:00:00 GMT+0 - Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability. Type: Incident

Duration: 18 hours and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating to identify the cause..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>00:26:05</var> GMT+0</small><br><strong>Monitoring</strong> - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. .</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability..</p> ]]> Thu, 22 Jan 2026 20:30:00 +0000 https://status.nexhealth.com/incident/cmkq054yb001gsxbcy3suuld6 https://status.nexhealth.com/incident/cmkq054yb001gsxbcy3suuld6 PDF uploads in Denticon are not displaying in the Notes UI Type: Incident Duration: 3 hours and 7 minutes Affected Components: Denticon Jan 8, 15:35:53 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 16:55:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 17:31:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 8, 18:42:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:35:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:55:59</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:31:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:42:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 15:35:53 +0000 https://status.nexhealth.com/incident/cmk5m0b5p0d3krzjeq7fszbph https://status.nexhealth.com/incident/cmk5m0b5p0d3krzjeq7fszbph Cloudflare Service Disruption Affecting NexHealth Endpoints Type: Incident Duration: 8 minutes Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website Dec 5, 09:11:11 GMT+0 - Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information. Dec 5, 09:19:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:11:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 09:11:11 +0000 https://status.nexhealth.com/incident/cmisnam2i001t9agcefq1hufc https://status.nexhealth.com/incident/cmisnam2i001t9agcefq1hufc Synchronizer Delays Type: Incident Duration: 1 hour and 25 minutes Affected Components: Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, , eClinicalWorks, NextGen, Denticon, PracticeWorks, Dolphin, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Synchronizer → Oct 31, 21:12:00 GMT+0 - Investigating - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes. Oct 31, 21:56:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 31, 22:36:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:12:00</var> GMT+0</small><br><strong>Investigating</strong> - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:56:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>22:36:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 31 Oct 2025 21:12:00 +0000 https://status.nexhealth.com/incident/cmhfe70g20308roq5zm4be9dy https://status.nexhealth.com/incident/cmhfe70g20308roq5zm4be9dy Degraded performance and timeouts on API Type: Incident Duration: 11 minutes Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 22, 01:51:00 GMT+0 - Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed. Oct 22, 02:02:00 GMT+0 - Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data. Type: Incident

Duration: 11 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>01:51:00</var> GMT+0</small><br><strong>Identified</strong> - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>02:02:00</var> GMT+0</small><br><strong>Resolved</strong> - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data..</p> ]]> Wed, 22 Oct 2025 01:51:00 +0000 https://status.nexhealth.com/incident/cmh1hbqp6008u13yuhduto47y https://status.nexhealth.com/incident/cmh1hbqp6008u13yuhduto47y Performance degraded Type: Incident Duration: 7 hours and 23 minutes Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website Oct 20, 14:44:11 GMT+0 - Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance. Oct 20, 19:01:05 GMT+0 - Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression. Oct 20, 22:07:21 GMT+0 - Resolved - The third party outage has been resolved and capacity across services has been restored. Type: Incident

Duration: 7 hours and 23 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:44:11</var> GMT+0</small><br><strong>Investigating</strong> - Due to a third party outage, capacity across services is reduced leading to degraded performance..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:01:05</var> GMT+0</small><br><strong>Monitoring</strong> - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:07:21</var> GMT+0</small><br><strong>Resolved</strong> - The third party outage has been resolved and capacity across services has been restored..</p> ]]> Mon, 20 Oct 2025 14:44:11 +0000 https://status.nexhealth.com/incident/cmgz8xo0b02ya1wzrt6k6ubi1 https://status.nexhealth.com/incident/cmgz8xo0b02ya1wzrt6k6ubi1 Performance degradation across multiple services, synchronizer processing is delayed for some practices. Type: Incident Duration: 30 minutes Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 20, 07:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 07:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:00:00 +0000 https://status.nexhealth.com/incident/cmgz5ewfc04tvdivzoncygz4d https://status.nexhealth.com/incident/cmgz5ewfc04tvdivzoncygz4d Partial degradation in Eaglesoft services Type: Incident Duration: 2 hours and 47 minutes Affected Components: Eaglesoft Oct 13, 14:43:36 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 17:30:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:43:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>17:30:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Oct 2025 14:43:36 +0000 https://status.nexhealth.com/incident/cmgp8tygu0bo9gwlb9dowhl0f https://status.nexhealth.com/incident/cmgp8tygu0bo9gwlb9dowhl0f Performance degradation, timeouts and errors across multiple services Type: Incident Duration: 6 hours and 19 minutes Affected Components: Patient Experience Website, Developer Portal Website, Authentication Oct 13, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 18:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 19:19:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 19 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>19:19:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Oct 2025 13:00:00 +0000 https://status.nexhealth.com/incident/cmgpi1nrg01jq503rspj0c4fd https://status.nexhealth.com/incident/cmgpi1nrg01jq503rspj0c4fd Partial degradation for form insertion Type: Incident Duration: 6 hours and 1 minute Affected Components: Dentrix Ascend Sep 18, 16:56:46 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 17:58:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 19:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 22:57:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:56:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>17:58:53</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>19:50:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>22:57:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Sep 2025 16:56:46 +0000 https://status.nexhealth.com/incident/cmfpnkx2m00vz82ymmnrcjqdw https://status.nexhealth.com/incident/cmfpnkx2m00vz82ymmnrcjqdw