NexHealth Status - Increased failure rates of appointment inserts and confirmations – Incident details

All systems operational

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Increased failure rates of appointment inserts and confirmations

ResolvedMajor outage2 hours 28 minutes

Affected

Synchronizer

Degraded performance from 3:55 PM to 4:00 PM, Operational from 3:55 PM to 4:00 PM, Degraded performance from 4:00 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

Athenahealth

Operational from 3:55 PM to 4:00 PM, Degraded performance from 4:00 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

Cloud9

Operational from 3:55 PM to 4:00 PM, Degraded performance from 4:00 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

Denticon

Degraded performance from 3:55 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

DrChrono

Operational from 3:55 PM to 4:00 PM, Degraded performance from 4:00 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

eClinicalWorks

Degraded performance from 3:55 PM to 6:00 PM, Operational from 6:00 PM to 6:24 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed.

  • IdentifiedUTC

    We have identified the issue and are implementing a fix.

  • InvestigatingUTC
    We are currently investigating this incident.