NexHealth Status - eClinicalWorks authentication issue – Incident details

All systems operational

eClinicalWorks authentication issue

Resolved
Operational
Started 20 days agoLasted about 6 hours

Affected

Synchronizer

Partial outage from 11:00 PM to 4:43 AM

eClinicalWorks

Partial outage from 11:00 PM to 4:43 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We have identified the source of the authentication issue with eClinicalWorks and are continuing to actively work on a resolution.

  • Identified
    Identified

    An authentication issue with eClinicalWorks is interrupting data synchronization for several dozen locations. API consumers and application users will receive stale data, and newly created or updated records will be delayed in syncing to the health record system. We are actively working on a resolution.