NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

Apr 2025

Denticon operations experiencing increased processing times
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2025

Form inserts for Curve are failing after an external update
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The external change that caused this issue has been identified and a fix is in progress.

  • Investigating
    Investigating
    We are currently investigating this incident.
Site may be slow, and there could be delays in data processing
  • Update
    Update
    This incident has been resolved.
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

Denticon form inserts are failing at higher rates after an external update
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The root cause has been addressed and a fix has been rolled out for all affected customers.

  • Identified
    Identified

    The root cause has been identified and a fix is in progress.

  • Investigating
    Investigating
    We are currently investigating this incident.
NexHealth application slowness
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    You may experience degraded performance on the NexHealth app -- our team is investigating.

Feb 2025

Increased error rate on appointment APIs
  • Resolved
    Resolved

    We have identified an issue causing an increased error rate in the appointments API and are working on fix.

NexHealth Synchronizer browser extension unavailable in Chrome Web Store
  • Resolved
    Resolved

    The NexHealth Synchronizer browser extension is available and fully operational.

  • Monitoring
    Monitoring

    The NexHealth Synchronizer browser extension is available in the Chrome Web Store again, and we are verifying full functionality for all customers.

  • Update
    Update

    We are actively working with our contacts at Google to resolve this incident.

  • Identified
    Identified

    Due to a policy change at Google, our Synchronizer browser extension is currently unavailable in the Chrome Web Store. This will prevent practices using a cloud-based health record system from onboarding to the Synchronizer or setting up new workstations. We are working with Google to reverify our account and make the extension available again.

Feb 2025 to Apr 2025

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