NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

Dec 2025

Cloudflare Service Disruption Affecting NexHealth Endpoints
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors.

    Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information.

Nov 2025

No notices reported this month

Oct 2025

Synchronizer Delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes.

Degraded performance and timeouts on API
  • Resolved
    Resolved

    Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data.

  • Identified
    Identified

    Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed.

Performance degraded
  • Resolved
    Resolved

    The third party outage has been resolved and capacity across services has been restored.

  • Monitoring
    Monitoring

    The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression.

  • Investigating
    Investigating

    Due to a third party outage, capacity across services is reduced leading to degraded performance.

Performance degradation across multiple services, synchronizer processing is delayed for some practices.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

Partial degradation in Eaglesoft services
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025 to Dec 2025

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