NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

Oct 2025

Degraded performance and timeouts on API
  • Resolved
    Resolved

    Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data.

  • Identified
    Identified

    Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed.

Performance degraded
  • Resolved
    Resolved

    The third party outage has been resolved and capacity across services has been restored.

  • Monitoring
    Monitoring

    The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression.

  • Investigating
    Investigating

    Due to a third party outage, capacity across services is reduced leading to degraded performance.

Performance degradation across multiple services, synchronizer processing is delayed for some practices.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

Partial degradation in Eaglesoft services
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Performance degradation, timeouts and errors across multiple services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025

Partial degradation for form insertion
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Synchronizer processing is delayed for some practices.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident.

Synchronizer processing is delayed for some practices.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We have identified an additional issue and continuing to work on a fix.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident.

Aug 2025

eClinicalWorks Syncs Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
DentrixAscend Appointment Inserts are failing at elevated rates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Denticon experiencing degraded writes performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
The NexHealth application and API is experiencing slow responses and timeouts due to an issue with a network provider.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The network provider has identified the issue, and a fix is being implemented.

  • Investigating
    Investigating

Aug 2025 to Oct 2025

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