NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

View current status

Nov 2026

Dentrix Ascend Sync Command failures at elevated rate, partial outage
ResolvedPartial outage30 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
Medical Alerts are not being synced properly
ResolvedDegraded performance1 hour 23 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.

Oct 2026

Sporadic errors in Patient Experience due to networking issues with a connectivity provider
ResolvedPartial outage25 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are monitoring the provider's resolution of the issue.

Investigating Denticon Synchronizer performance issues
ResolvedDegraded performance1 hour 41 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    The root cause of the issue has been identified and a fix is in progress.

  • InvestigatingUTC

    We are aware of performance issues with the Denticon Synchronizer and are actively investigating.

Elevated error rate across the platform
ResolvedMajor outage1 hour 33 minutes
  • ResolvedUTC

    Outage is now resolved.

  • MonitoringUTC

    We're experiencing a system outage due to our infrastructure provider - our teams are working on mitigation and resolution.

Investigating eCW Synchronizer performance issues
Resolved69 hours 24 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are aware of performance issues with the eCW Synchronizer and are actively investigating.

Sep 2026

Synchronzier communication failures
Resolved5 hours 18 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    This incident has been resolved.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating this incident.

Partial Athena outage detected
Resolved41 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We have detected a partial outage with the Athena Synchronizer and are investigating the cause.

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Sep 2026 to Nov 2026

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