NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

Dec 2024

Some pages are not loading
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Some pages are loading as a blank screen. We are continuing to work on a fix for this incident.

Some OpenDental syncs are delayed
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Some syncs may still have a delayed processing time.

  • Investigating
    Investigating
    We are currently investigating this incident.
Athena agents experiencing intermittent login failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
eCW appointments experiencing incorrect cancellations
  • Resolved
    Resolved

    The root cause of the incorrect cancellation statuses for some eCW appointments has been resolved.

  • Identified
    Identified

    We have identified the cause of the issue and are rolling out a fix.

  • Investigating
    Investigating
    We are currently investigating this incident.
Investigating Dentrix Synchronizer delay issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware of delay issues with the Dentrix Synchronizer affecting some customers and are actively investigating.

Nov 2024

eClinicalWorks authentication issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We have identified the source of the authentication issue with eClinicalWorks and are continuing to actively work on a resolution.

  • Identified
    Identified

    An authentication issue with eClinicalWorks is interrupting data synchronization for several dozen locations. API consumers and application users will receive stale data, and newly created or updated records will be delayed in syncing to the health record system. We are actively working on a resolution.

NexHealth API outage
  • Resolved
    Resolved

    Between 10:30 AM and 10:36 AM Pacific, the NexHealth API failed to serve 90% of requests. Requests would see an HTML error message indicating "This website is under heavy load (queue full)". NexHealth web applications were also down during this period, with users seeing a blank white screen or a timeout error.

    We have mitigated the immediate impact of this incident, and the NexHealth API and web applications should now be functioning normally.

  • Identified
    Identified

Eaglesoft, Dentrix, OpenDental and Dentrix Enterprise customers onboarded within the last 6 months who have not purchased Ledger Sync may have gaps in procedures coverage.
  • Resolved
    Resolved

    We will continue with the backfilling of any missing procedures on an as-needed basis. Hence, we are marking this incident as resolved.

  • Update
    Update

    Dentrix Procedures backfill is 40% complete. We will post the next update when Dentrix Procedures backfill is complete.

  • Update
    Update

    Dentrix procedures backfill is in progress. Open Dental, Eaglesoft and Dentrix Enterprise are next in queue.Next update on Dentrix progress will be in two days.

  • Update
    Update

    The NexHealth Synchronizer is beginning to read the missing procedures for the affected accounts. This process will take a few days to complete.

  • Update
    Update

    We have identified the affected accounts and we are working hard to resolve the issue. We will keep you updated on our progress.

  • Update
    Update

    We have identified the affected accounts and we are working hard to resolve the issue. We will keep you updated on our progress.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    The issue has been identified and we are working to fix and identify a solution.

  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2024

Partial eCW Synchronizer Forms Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The root cause of the issue has been identified and a fix is in progress.

  • Investigating
    Investigating
    We are currently investigating this incident.
DrChrono Synchronizer outage
  • Resolved
    Resolved

    We have resolved the performance degradation with the Synchronizer, systems are now operational.

  • Investigating
    Investigating

    We have detected an outage with the DrChrono Synchronizer and are investigating the cause.

Partial Dentrix synchronizer outage detected
  • Resolved
    Resolved
    This incident has been resolved.

Oct 2024 to Dec 2024

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