NexHealth Status - Notice history

All systems operational

Patient Experience Website - Operational

Developer Portal Website - Operational

Authentication - Operational

Enterprise Analytics Data - Operational

Practice Overview - Operational

Scheduling - Operational

Practice Financials - Operational

Sandbox Environment - Operational

Notice history

May 2025

Curve appointment inserts causing intermittent issues with schedule load
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Curve new patient appointment inserts seeing elevated failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the underlying cause of the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.
Curve form inserts failing at an elevated rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Increased data processing latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
MDLand Downtime Impacting Synchronzier
  • Resolved
    Resolved

    All Synchronizer impacts have been resolved.

  • Update
    Update

    MDLand performance continues to be degraded, impacting Synchronizer functionality.

  • Monitoring
    Monitoring

    MDLand is encountering an incident that is impacting the Synchronizer. We are monitoring the situation and will assure service is restored once MDLand is operational.

Apr 2025

MDLand NexHealth Synchronizer currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

Increased error rates for Curve form inserts
  • Resolved
    Resolved

    Curve form inserts are fully functional.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the fields causing issues and are working on a fix.

  • Investigating
    Investigating

    New validation rules in Curve are causing errors on form inserts when certain address or biographical data is not present.

Some NextGen customers are experiencing degraded Synchronizer performance.
  • Resolved
    Resolved
    This incident has been resolved.
DentrixAscend commands experiencing elevated failure rates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the root cause of the issue and are working on a fix.

  • Investigating
    Investigating
    We are currently investigating this incident.
Denticon operations experiencing increased processing times
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2025

Form inserts for Curve are failing after an external update
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The external change that caused this issue has been identified and a fix is in progress.

  • Investigating
    Investigating
    We are currently investigating this incident.
Site may be slow, and there could be delays in data processing
  • Update
    Update
    This incident has been resolved.
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

Denticon form inserts are failing at higher rates after an external update
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The root cause has been addressed and a fix has been rolled out for all affected customers.

  • Identified
    Identified

    The root cause has been identified and a fix is in progress.

  • Investigating
    Investigating
    We are currently investigating this incident.
NexHealth application slowness
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    You may experience degraded performance on the NexHealth app -- our team is investigating.

Mar 2025 to May 2025

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